We’ve gathered the most common questions from our customers to make everything clear and convenient for you. If you don’t find your answer here, feel free to reach out—we’re always happy to help!
We offer a wide range of professional hair care products, including shampoos, conditioners, oils, masks, styling products, and more.
Yes! We have been in the hair care industry for over 15 years and only offer products that we have personally tested and trust.
If you’re unsure which product to choose, just contact us—our experts will help you find the perfect match for your hair type and needs.
Simply add your desired products to the cart, proceed to checkout, enter your details, and confirm your purchase.
We accept credit/debit cards, online payment systems.
If your order hasn’t been shipped yet, you can make changes or cancel it. Just contact us as soon as possible.
Orders placed before 4 p.m. (local time) are eligible for same-day delivery.
Deliveries are made between 6 p.m. and 10 p.m. Monday through Sunday.
We ship orders across Canada- via Canada Post on the same day if the order was placed before 4 p.m.
Orders placed after 4 p.m. will be delivered the following day.
Local delivery within Vancouver and surrounding areas is available for just $6.99.
For the rest of Canada, we ship via Canada Post at a flat rate of $16.99.
Yes! We’ll contact you to arrange the most convenient delivery time for you.
Yes, you have 30 days from the date of purchase to return or exchange your order.
Simply contact us, and we’ll guide you through the return process.
If the product is unused, we will accept the return and issue a refund.
You can reach us via email, social media, or phone—we’re always ready to assist!
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